Third-Party Agents

Employers often hire third-party agents to take over their company’s child support responsibilities. Employers may choose a third-party agent to handle one or a combination of these responsibilities and must adhere to the same standards required of employers, including registration to use the Employer Website. A third-party agent may also report for one or more clients.

First, the third-party agent must register for an account under his/her company's Federal Employer Identification Number (FEIN), and then add the client's FEIN to the reporting group. To complete this process the third-party agent must provide written authorization from the client.

How to Register Your Company for an Account

Click Request New Account on the home page of the website.
Select the radio button next to “Employer.” and click Next.
Input your FEIN and click Next. If you receive a message that the FEIN is not found in our system, click Next to proceed to add your company.
Input your company's legal name and demographics and click Next to review Employer Information Summary. Review the information and edit if needed.
Click Next to continue.
Input the contact information of the registering user. Select the Security Contact user role and click Next. Review the information and edit if needed. You will have the option to add additional users.
Click Next to continue to the Registration Information Summary page. Review the information and edit if needed.
Click Submit Registration. A user ID and temporary password will be emailed once your account is approved.

How to Add a Client Company to Your Reporting Group

Log into the website.
Click User Administration on the top menu line.
Click Maintain List of Companies on the sub-menu line.
Click Add FEIN on the left navigation panel.
Select My Client's Co radio button.

Type in the Client company's FEIN and click ADD. You will receive one of three
messages:

Approval from client company is required before you begin to report. This message is received if the client company has a registered security contact. The Security Contact can approve the request online. If the security contact is no longer with the company, you must provide written approval to report to the OAG.
The FEIN has been received and a request has been sent to the FEIN's owner.
The FEIN is not registered with the OAG. Click “Register” to register the company.

Submit written authorization form to OAG

Third-Party Authorization and Responsibilities

In an effort to protect confidential data and access to the website, the OAG requires employers to submit written authorization when a third-party agent is hired to perform any of the following responsibilities on behalf of an employer:

Report new hires or rehires.
Respond to verifications of employment.
Withhold payments according to Income Withholding Orders/Notices.
Respond to National Medical Support Notices.
Enroll dependent children in health care coverage when ordered by the court.
Remit payments.
Notify the OAG regarding lump sum payments of $500 or more.
Report terminated employees with income withholding orders/notices.

Written Authorization For Third-Party Agents

The written authorization may be submitted to the OAG using one of the following methods:

Approval on the employer's letterhead authorizing the third-party agent to report for the employer. The letter must contain the signature of the employer along with the legal name and Federal Employer Identification Number (FEIN) of both the third-party agent and the employer.
Employer Authorization for Third-Party Reporting (OAG Form 1840).

OAG Form 1840 must be completed by the employer and must contain the signature of an authorized person. Return the completed form to the OAG using the address that appears at the top of the form via the U.S. mail or email to the Child Support Division's employer liaison. This authorization remains in effect until we receive written authorization to revoke the authorization to report.

Revocation of Authorization for Third-Party Reporting

Once the OAG has authorized a third-party agent to access the Employer Website for the purpose of submitting reports on behalf of an employer, access will continue until the OAG is notified to revoke the authorization.

The Revocation of Authorization for Third-Party Reporting (OAG Form 1841) can be completed by either the employer or the third-party agent and must contain the signature of an authorized person. Return completed forms to the OAG using the address that appears at the top of the form or by email to the Child Support Division’s employer liaison.

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