Javascript used to display static content

Archived Important Notices

Employer Maintenance Unit (03/2017)

Information about the Employer Maintenance Unit.

Malware Alert (06/2016)

Information about the Malware Alert.

New electronic payment option: SMART e-Pay (10/2015)

New electronic payment option: SMART e-Pay. For additional information click here.

The Employer Handbook is now available as an e-book (07/2015)

The Employer Handbook is now available as an e-book. For additional information click here.

Federal Income Withholding Order/Notice for Support (10/2014)

The Federal Income Withholding Order/Notice for Support (IWO) Form has been revised. For additional information click here.

New templates for Terminations and Verifications of Employment (04/2014)

New templates are available for Terminations and Verifications of Employment. For additional information click here.

Additional Online Application Features (03/2014)

The Medical Support Online application has added some new features. For additional information click here.

Additional Features for Medical Support Online Applications (03/2014)

Learn about new features for employer response to National Medical Support Notices. For additional information click here.

Surcharge for failure to submit Child Support Payments Electronically (09/01/2013)

Effective Sept. 1, 2013, state law authorizes a payment-processing surcharge of up to $25 on an employer with 50 or more employees. For additional information click here.

Lump Sum Payments (2013)

A "lump-sum payment" is income in the form of a bonus, or an amount paid in lieu of vacation or other leave time. The term does not include an employee's usual earnings or an amount paid as severance pay. An employer who received an administrative writ of withholding on a case from a IV-D agency, which in Texas is the Child Support Division of the Office of the Attorney General (OAG), may not make a lump-sum payment to the obligor in the amount of $500 or more without first notifying the OAG to determine how much should be applied to the arrearages. For additional information click here.

Information for Third Party Agents (2013)

Employers often hire third-party agents to take over their company’s child support responsibilities. Employers may choose a third-party agent to handle one or a combination of these responsibilities and must adhere to the same standards required of employers, including registration to use the Employer Website. A third-party agent may also report for one or more clients. For additional information click here.

Revised Income Withholding for Support (IWO) Form (2011)

The federal Office of Child Support Enforcement (OCSE) periodically convenes with a group of employers, members of the judiciary, and state and federal child support representatives to discuss ways to improve the withholding process and the IWO form. For additional information about revised IWO form click here.

New Legislative Change (09/01/2011)

Effective Sept 1, 2011, employers with 50 or more employees are required to remit child support payments by Electronic Funds Transfer (EFT) or Electronic Data Interchange (EDI) within two business days after the pay date. [TFC §158.203(b)] This modification is a decrease from the current requirement of 250 or more employees. For more information go to Employer Payment Methods on the website or contact the Employer Call Center at (800)850-6442 and ask for the EFT specialist.

Change to Federal New Hire Reporting Requirements (06/08/2011)

Due to a change in the federal new hire reporting law employers will be required to provide the Date of Hire when reporting their new hire information. This change will be in effect June 8, 2011 in Texas. Specific information about these changes is available.

Working With the Employer Maintenance Unit

The Office of the Attorney General (OAG) maintains an Employer Maintenance Unit (EMU) that contacts employers to gather pertinent company data related to child support purposes. For additional information, click here.

Standard Response Verification of Employment Form (2011)

The federal Office of Child Support Enforcement has standardized the Verification of Employment (VOE) form to achieve consistency across states. The new five-page VOE form titled "Standard Response to Verification of Employment" includes a section for employers to provide information about health insurance, in addition to employment. Use of the new form is optional and Texas can accept only a paper version of the form. Employers may continue to use the pre-populated State of Texas VOE form, as well as to utilize all existing reporting methods.

To access the new standardized VOE form on the Employer Website, go to Employer Information Center and click Forms. For questions or additional information, please contact the Employer Call Center at (800) 850-6442.

Seasonal Employment

The holiday season is here and the Office of the Attorney General would like to take this opportunity to remind employers of New Hire Reporting. New Hire Reporting is mandated by federal law under the Personal Responsibility Work Opportunity Reconciliation Act of 1996, and requires all employers to report new hires and rehires within 20 calendar days. New Hire Reporting also applies to employers who hire part-time, temporary and seasonal employees. To learn more on New Hire reporting, click the "New Hires" Tab on the Employer Homepage or contact the Employer Call Center at (800) 850-6442 option 1.

Other Source Health Insurance Information (2010)

Upon receiving a National Medical Support Notice (NMSN), an employer may receive information from an employee of health insurance coverage being provided for a child(ren) by another source.

Specific information about these changes is available.

Medical Support Online Enhancements (04/2010)

As of April 2010, the online application to respond to National Medical Support Notices (NMSNs) on the Employer Web site will change. The online application will be replaced with a new application with a similar look and feel but with several new enhancements.

Specific information about these changes is available.

Legislative Changes Effective 09/01/2009

Some changes impacting employers occurred in the 81st regular session of the Texas Legislature. Senate Bill 865 removed or added sections to TFC 154.187(c)(1), TFC 158.203(b), TFC 158.215(a), and TFC 158.215(b).

Specific information about these changes is available.

GAL Payments Redirected to the SDU

The Office of the Attorney General (OAG) will now process all payments formerly paid to the Guardian Ad Litem (GAL) in Collin and Dallas counties. Please mail all child support payments to the TxCSDU at P.O. BOX 659791 SAN ANTONIO, TX 78265-9791. Contact the OAG Employer Call Center at 1-800-850-6442 if you have any questions.

AIWs Receive a Facelift (2008)

Texas Writs of Administrative Income Withholding (AIWs), also known as Administrative Writs of Withholding (AWWs) or Income Withholding Orders (IWOs), have been updated to reflect recent changes to the Federal standardized income withholding form. The most noticeable change to the form will be its migration from 2 to 3 pages. Other changes, while minor, serve to make the new AIW easier to read, understand and file.

Specific information about these changes is available.

Legislative Changes Effective 09/01/2007

Several changes impacting employers were made in the 80th regular session of the Texas Legislature. Senate Bill 228 added two sections to Texas Family Code Chapter 158 and one to Chapter 234 that became effective September 1, 2007. §158.214 addresses withholding from severance pay and §158.215 concerns withholding from lump sum payments. §234.105 creates civil liability for employers who fail to comply with new hire reporting requirements.

Specific information about these changes is available.


Obtaining a History of New Hires (2007)

Based on feedback from employers, we have brought back a popular feature to our website that allows employers to obtain a history of new hire records reported online for 90 days. To obtain a history, the user must have rights to report new hires and be logged into the employer website. To view, print, or save as a spreadsheet, navigate to New Hires and click the new link, View 90 Day History.

If reporting for multiple companies, information is sorted by FEIN. This allows employers to save data by company name. For additional information, click here.


Health Insurance Coverage Announcement (07/16/2007)

The National Medical Support Notice (NMSN) is a standardized federal form used to inform employers of their employees’s obligations to provide health insurance for children. Under the current Medical Support Enforcement policy, the Office of the Attorney General (OAG) issues NMSNs to employers of non-custodial parents who are obligated to private health insurance for their dependent children.

A new policy goes into effect in July that results in NMSNs being issued for custodial parents who are obligated by the court to provide health insurance coverage for their dependents through their employer.

The first step is a letter sent to the custodial parent who has been ordered to carry health insurance through his or her employer. The letter states that the custodial parent’s employer will be issued an NMSN to enroll the dependents in health insurance. The letter also has a contact phone number for questions or assistance regarding his or her medical support obligations.

Beginning July 16, 2007, an NMSN may then be issued to the custodial parent’s employer to enroll the children on the company’s health insurance plan.


Receiving Your Income Withholding Orders Electronically (2007)

The Office of the Attorney General is offering employers the option to receive their income withholding order/notices electronically through a secured portion of this Website.

To learn more about this efficient and time-saving process, click Income Withholding located on the dark gray horizontal menu bar. Then select Electronic Process from the list in the left panel. Read about the available formats and select the one that best fits your needs. It can be as simple as asking for an image of the order. (Example of completed form in PDF format)

To receive order/notices electronically, you must be a registered user. To get a user account, click Request New Account and follow the instructions. If you already have an account, logon and go to Income Withholding on the dark gray horizontal menu bar. Select Delivery Options. The page allows you to designate “electronic” as the delivery choice for your company.


Employer Contact Information and Verification (ECIV) (aka “Survey”) – Updating Company Data

In an effort to reduce or eliminate the mailing of duplicate documents to employers and documents sent to incorrect addresses, the Office of the Attorney General (OAG) is asking employers to complete a survey verifying their company information. The ECIV is also known as the employer "Survey".

If you received the ECIV and would like to complete it online, go to the Employer Website homepage and click “If You Received a Survey” in the left navigation panel. When the survey page appears, enter your federal employer identification number (FEIN) and the OAG employer identification (EID) number that appears in the upper right corner of the paper survey.